Business

Listening to Parent Criticisms, Nationals Conflicts and Video Editing

Q: My studio has been in business for over a decade. One parent suggested that I hold an open forum to discuss any complaints my customers may have. I don’t love the idea, but I respect their opinions and I’m open to hearing their thoughts. What should I do?

A: I suggest steering clear of open forums because they seldom get to the heart of individual complaints. We’ve found the most effective way to get constructive feedback is through phone calls, regular parent-student-teacher conferences and online surveys. We use SurveyMonkey.com. Each fall, we ask families to answer 10–15 questions about our studio, teachers, classes and schedule. The site lets us review and filter responses, so we can notice trends and take action in areas that need improvement. It’s not all negative: Positive feedback helps us clarify our marketing materials so we can promote what our customers truly count on. As incentive to participate, we enter every family that completes our survey in a raffle to win a tuition credit or a $50 gift certificate to a dance retailer. While only 25–30 percent of customers typically complete the survey, the response is helpful. We also always e-mail an exit survey to students who drop out of our programs.

If a parent does not have a welcomed or easy path to direct concerns to studio management, they’ll often find anyone else who will listen. Gossip in the waiting rooms or negative comments posted on social media reach both current and potential customers. You can’t please every customer, but listening to them—instead of avoiding complaints—will make them feel valued and help foster trusting relationships, create customer loyalty and defuse studio drama.

Kathy Blake is the owner of Kathy Blake Dance Studios in Amherst, New Hampshire. She and Suzanne Blake Gerety are the co-founders of

DanceStudioOwner.com.

Q: One of the students on my competition team wants to attend a summer intensive. She’s already auditioned for the program and is likely to be accepted. It’s wonderful news, but the program coincides with a Nationals event we’ve planned to attend. What do I do? And is there a way to prevent this in the future? 

A: I can relate well to this problem. As dance teachers, we tend to encourage our students to take advantage of as many opportunities—like summer intensives—for their dance education as possible. But learning to honor commitments they’ve made is also extremely important, not only to their dance education but to their growth as people. Your student has made a commitment to be on the dance team and must understand that her first responsibility is to her teammates, friends and the studio. Perhaps she can miss the first week of the program to attend Nationals, or take a short break to make it work. If there are two sessions, maybe she can defer the first.

In the future, be up-front about your competitive team’s commitments and schedule. Before any choreography has been started, inform all dancers of your Nationals plans and the dates involved. Impress upon them that you must have a full commitment from every dancer, and that if they plan to audition for an intensive, they must keep certain dates reserved for competitions. A great deal of time, money and effort goes into preparing a team for Nationals—on the part of dancers, parents and teachers. No matter the excuse students may give or the opportunity that comes along, we must remember that our job description includes teaching life skills like responsibility and commitment, as well as technique.

Joanne Chapman is the owner of the award-winning Joanne Chapman School of Dance in Ontario, Canada.

Q: I want to add media to my dance class, but I’m not up-to-date with video-editing tools, or ways to include the editing process in lessons. Any ideas?  

A: Editing film is often tedious, and although spending entire classes in front of a computer isn’t ideal, creating dance videos with students is a great way to explore choreography. You can film a phrase of movement and run it backward to see a true retrograde, or you can cut and paste footage to get repetition or create an accumulation. If you teach in a K–12 setting, I recommend finding a technology teacher to partner and collaborate with. You could consider scheduling a few periods in a computer lab, though an entire lab isn’t necessary. Students can use laptops, or even shoot video on an iPad and use the video-editing app that’s already on the device. The app doesn’t have a lot of bells and whistles, but students can make simple edits—like retrograde and cut/paste.

If you’re using an Apple computer, iMovie is preinstalled. This program is considered to be one of the most intuitive video-editing tools around. It’s easy to trim footage, and its built-in transitions and filters give your video a professional look. I personally prefer Final Cut Pro products because the transitions and effects they offer are less preset than those of iMovie, giving me more control over the project. (This is why professional filmmakers choose Final Cut Pro.) Specifically, I use Final Cut Express—it’s a lighter version that’s more user-friendly, though it has unfortunately been recently discontinued. The new, available version, Final Cut Pro X, is on the expensive side: It can be purchased on the App Store for $299.99. I’d recommend iMovie, or a trusted option for PCs is Adobe Premiere (it also works on Macs), which offers much of the same functionality.

Barry Blumenfeld teaches at the Friends Seminary School in New York City. He is an adjunct professor at New York University and on faculty of the Dance Education Laboratory of the 92nd Street Y.

Bobbi Jene is another poignant film to add to this year's must-see list of dance documentaries.

After 10 years living in Israel and dancing with Ohad Naharin's Batsheva Dance, American dancer Bobbi Jene Smith decides to leave the company –and the life she's come to know–in search of finding her own path as a dancer and choreographer.

Keep reading... Show less
Photo by Jim Lafferty; modeled by Sydney Magruder, courtesy of Broadway Dance Center

"If you don't have strong abdominal muscles, you sag into your lower back, your pelvis usually tips and you're hanging out and slumped into your hip joints," says Deborah Vogel, movement analyst, neuromuscular expert and co-founder of the Center for Dance Medicine in New York City. "It just has this whole chain reaction."

The effects of poor core strength can be dire for dancers: from weak and tight hip flexors, which negatively impact extensions, to lower-back discomfort and misaligned shoulders and necks. "Having well-toned abdominals for your posture is the primary reason why you should do stabilizing exercises," says Vogel. "It will allow you to bring your pelvis into correct alignment and good posture."

Keep reading... Show less
How-To
In Motion's senior company dancers and Candice after a showcase performance in Bermuda, (2016). Photo courtesy of Culmer-Smith

When I was 23, an e-mail circulated among my former college dance classmates at Towson University, regarding a teaching position as the jazz director at the In Motion School of Dance studio in Bermuda. I applied, and after a few e-mails, I got offered the job.

Four weeks later, I packed up my tiny little car in Denver, where I was a dancer for the Cleo Parker Robinson Dance Ensemble, and drove across the country to my hometown in Maryland, before flying out for my new life in Bermuda.

Looking back now, I had no idea what I was getting myself into. I didn't have time to think through how I should prepare and what I needed to do to officially apply for a work permit. I was mostly concerned with how I was going to pack all my clothes and belongings into two suitcases. If I could go back, I wish I would've had a more specific guide to what teaching in another country entailed.

In an effort to share my experience, here's what I wish I would've known before I left and what I learned over my 10 years living and working as a dance teacher abroad.

Keep reading... Show less
Dancer Health
At age 12, doctors advised Paige Fraser to stop dancing and have surgery. Instead, she chose physical therapy and team of chiropractors and massage specialists to help work through her condition. She has just begun her 5th season with Visceral Dance, based in Chicago.

Scoliosis is a condition in which the spine, when viewed from the back, has one or more curves. The vertebrae are abnormally rotated, which creates twisting and more prominent visibility of the rib cage on one side, and it is most commonly seen in adolescents ages 10 and older. Most cases cannot be reversed, but they can be controlled, for example dancer Paige Fraser who despite suffering from severe scoliosis, has thrived as a dancer. Dance teachers can play an essential role in spotting the condition at an early stage.

“Teachers can help to notice that scoliosis is there in the first place," says Sophia Fatouros, a New York City–based dance teacher and and former professional ballet dancer who has struggled with scoliosis since she was 12. “Parents do not always see their children in tight clothes, like leotards."

Keep reading... Show less
Dancer Health
Sebastian Grubb (right) runs Sebastian's Functional Fitness in San Francisco. Photo courtesy of Grubb

From improved aerobic capacity to better reactivity, cross-training can to do wonders for dancers' health and performance. But with the abundance of exercise programs available, how do you get your dancers on the right routine?

Sebastian Grubb, a San Francisco–based fitness trainer and professional dancer, shares three questions to ask as you consider different cross-training options.

Keep reading... Show less
Videos

When choreographer Cristian Faxola learned he had two days to create, develop and shoot a music video as an audition to choreograph for The Squared Division production house, he and his team embraced the challenge.

Keep reading... Show less
Dancer Health
Thinkstock

I have heard you say that tight hamstrings prevent full extension of the knees and that you prefer hamstring stretches in a standing position, rather than on the floor. Can you explain why?

Keep reading... Show less

Sponsored

Videos

Sponsored

mailbox

Get DanceTeacher in your inbox

Win It!

Sponsored