As a teacher or studio owner, customer service is a major part of the job. It's easy to dread the difficult sides of it, like being questioned or criticized by an unhappy parent. "In the early years, parent issues could have been the one thing that got me to give up teaching," says Cindy Clough, executive director of Just For Kix and a teacher and studio owner with over 43 years of experience. "Hang in there—it does get easier."
We asked Clough her top tips for dealing with difficult parents: