If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
Make a comparison:Giphy
"Hi, _________. Thank you for your message. It's unfortunate you feel the 6–7 pm class is too late for your girls. I am unsure whether you would find a studio that accommodates your needs. Most teen classes, at studios around the world, finish at 8:30 pm—sometimes as late as 10 pm. I feel that 6–7 pm is a more than adequate time slot for students that are your daughters' age. I hope my response clears up your concerns. Kind regards, _______. —Morgan Canny, Invercargill, New Zealand