If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
"I want to speak to the manager."Giphy
"I understand you have scheduling issues this year with the building you rent space in. But moving our girls' class to 6–7 pm from 5–6 pm is not acceptable. That means we will eat dinner around 8 pm, and that is not healthy for them! And they'll still have to do homework and take showers. Can you send me the contact information of who decides the schedule?"