If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
Make a comparison:Giphy
"Dear _______, I am sorry that any of my art may have offended you. I know that art—even the performing arts—can be interpreted in many different ways. I am always careful to make our shows family-oriented and am saddened you don't agree. I would be so sad to see your girls leave; I would love to watch them grow in our studio. I am taken aback because I haven't received this kind of feedback before; however, I stand behind my work. I hope your family continues with us this year. I wish you the best!" —Amy Lee Kimbrell, Carrollton, GA