If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
"Can you change the schedule for us?"Giphy
"I know there's a competition this weekend, but we have an important event to go to on Saturday. Could you move all of my daughter's routines to Sunday?"