If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
Offer a solution:Giphy
"I understand the one-hour time shift may affect your personal schedule; however, it was the most reasonable time that worked in order for the class to take place. Your daughter is more than welcome to bring a light snack or get started on her homework before class. I encourage you to try out the first few weeks of the new class time and see how it fits. I am unfortunately at the mercy of the art center's program schedule. This was the most reasonable solution for the majority of teachers and students." —Kaelyn Gray, Crescent Springs, KY