If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
Make a comparison:Giphy
"I'm so sorry that _______ won't be able to perform in our show this year! All of our dancers who intend to perform are required to purchase this year's costume, just as every member of a sports team is required to wear the same team uniform. If you change your mind and opt to invest in the required costume, please be sure to let us know. We'd love to have _______ perform with her class!" —Jennifer Levitsky Curren, Columbus, OH