If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
Make a comparison:Giphy
"The schedule is dictated by the competition company, and I have no control over it. Though I'm sorry for the conflict, the team is relying on full participation from every teammate, and I expect your daughter to follow through with her commitment. Competitive dance is a sport and needs to be treated with the same commitment level as any other team sport." —Christina Shortt, South Windsor, CT