If you own a studio, your inbox is likely a mix of reminders, schedule confirmations and new-student inquiries—with a dash of requests from parents just ludicrous enough to make you wonder if steam really can come out of your ears. You know you need to keep their perspective in mind when replying—empathy and courtesy will ensure your parents feel heard—but what does an understanding yet firm, professional response look like?
Here are four real questions from real parents (we've changed identifying details). We asked a number of studio owners—all well-versed in teacher-parent communication—to suggest effective ways to respond.
Offer a solution:Giphy
"As much as I would like to recycle costumes, as I am aware of their expense, it's part of the process of going to dancing school—I'm teaching dance performance, and costumes are a part of that performance. You can try to consign the old costume or sell it on eBay. You could even use the money you get from consigning the old costume to pay for the new one." —Melissa Kelley Clark, Braintree, MA